There are six request types available:
Magento help and guidance
Request design changes
Request new functionality
Issues regarding Integration
Report a bug
Please remember that by selecting the right request type you are already halfway to your goal.
Magento help and Guidance.
If you have questions on how to operate the Magento Admin Panel, you have difficulties with configuration tasks, or there is something you don’t know about Magento functionality, we will do our best to provide the best solution to achieve your goal, and to find the best answer for your question. An example of a typical question here would be how to set up a specific campaign using Magento Catalog Price Rules.
Request design changes.
In case you are not satisfied with the current design of your store and would like to change something or you would like to develop a new one, this is the request type to do that. A detailed description and design sketches is very helpful for us. If you don’t have that, we can help you make them!
Request new functionality.
There may be some kind of new functionality you would like to implement that is not supported by the webshop out of the box. We would be happy to develop it for you. If you already know every edge and curve of your new idea, please submit the best description you can provide, or we’ll come back with a lot of questions. We do like to ask questions. If you have just a fuzzy idea, we will help you to develop a good blueprint we could start working with.
Issues regarding Integration.
Magento is very flexible in terms of integration with third party systems, and it may interact with them by means of the already developed modules, that are available on the magento marketplace. We will install and test it for you. If we don’t already have something that suits your needs, we will develop a new integration for you. Also we will be happy to provide any help and answer any question regarding already functioning integrations.
Report a bug.
In case you see that your Magento store functions in an unexpected way, for example, the order is not submitted or product functionality is broken and some options are not accessible . It means there is a bug. A good description of the bug is crucial for the issue resolution. The better the description is, the faster we are able to find the solution.
Please use this type of request if non of the above types works for you. Please, be very specific to describe you request, as the better we understand it the quicker we can provide you with a good solution.